Return & Refund Policy

Effective Date: July 27, 2026

Our Commitment

At Green Gallop™, we want you to shop with confidence. We stand behind the quality of our products and strive to provide excellent customer service.

30-Day Returns

Unused and unopened products may be returned within 30 days of delivery for a refund.

  • Items must be unopened and in their original packaging.
  • Proof of purchase is required.
  • Products must be returned within 30 days of delivery.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • Photos of the product and packaging
  • A description of the issue

We will replace the product or issue a refund when appropriate.

Refund Processing

Refunds are issued to the original payment method after the returned product has been received and inspected.

Shipping charges are non-refundable unless the return is due to our error or a damaged shipment.

Non-Returnable Items

  • Opened or used products
  • Products damaged through misuse
  • Gift cards (if offered)

Order Cancellations

Orders may be cancelled before shipment. Once an order has shipped, it must follow this Return Policy.

Contact Us

Green Gallop™
A Brand of Logichem LLC

Email: support@greengallopequine.com